Passat CC TDI - Vibration Fault

[rusty]

Hi,

Can any one advise me. I have a CC TDI that I bought from new. It's 3 months old and I have driven it on about 6 occasions. It's been in the dealership since. I have a really bad vibration at 60/80/100 klm per hour. VW Australia as put in new drive shafts and a new DSG box, this as not fixed the problem. Now they will not do any more work and say that all DSG TDI CC's have this as a characteristic and I have to accept it. So why did they do all this work?

As any one any views!

Cheers

[Eddy]

Hoyhoy.

Interesting statement, I can't help Ya but someone will hop on & help out.

[Aussie Volks Guy]

Rusty, have you driven another CC with the same spec's & see if they are all the same?

Otherwise you will have to go through the normal consumer complaints procedure:

1: Write a letter to the dealer
2: Write a letter to Volkswagen Australia
3: Contact Consumer Affairs in your state.


Good luck!

[phaeton]

X2 what Guy said ;)

Good Luck

ps post some pictures of the CC please :D

[rusty]

I have been down the process of rejecting the car and customer service.
Customer service made it clear they would not do anymore work and that VW have a policy not to replace or buy back a car, even if they can't fix it.
I have put in a complaint with WA consumer protection and also spoke with my lawyer. My lawyer seems to think it's an easy case. They accepted responsibility by their actions( trying to fix the car) they now can't say it's a characteristic because they can't fix it. The DSG box was air freighted in so it must of cost an small fortune.
The DP rang me today he's trying to sort something so will keep you posted.
After owning VW's for 20 years I'm a bit cheesed off. I have bought over $300'000ks worth of cars in 6 years with this DP so hopefully he will get is act together.

I have no pictures of the car sorry it's been 2 months since I have seen it

[rusty]

only driven the V6 not a problem!

[Aussie Volks Guy]

Sounds like you are on the right track - hope it all goes well!

[phaeton]

WOW 2 months :eek:

Hope it all works out Rusty ;)

[rusty]

Had a meeting with the DP today. It's not good, VW not taking any responsibility. Will need to look at my options today! They did offer a V6 but I had to pay them $11k for the change over and they only had a few colours which I don't like.
Will be speaking again to my lawyer.

[Aussie Volks Guy]

Good luck, let us know how you go.

[jnrdavo]

mate, all I can offer is that bad publicity will cost them more than the hand over fee...

I would recommend taking something else and advising that you don't want to part with any cash...

At the end of the day, they can't afford to have negative press, especailly if this is common in the model.

[phaeton]

Rusty are you able to obtain a CC TDI for testing???? maybe ask another CC owner on www.vwwatercooled.org.au

Good Luck :)

[rusty]

Getting there. It took my lawyer to sort and I have to sign a none discloser statement. VW are not the company in Australia that they are in other countries. They don't give a **** about anything but there own individual salaries. I spoke with top end managers that should only be picking trash up from the streets as a job.

I wish I could go in to it further but they have stopped my freedom of speach because they know how usless they are internally.
I hope the new MD gets to grips with her high paid none value adding staff.

[Phil_vw]

Hey rusty this may seem like somewhat of a stupid suggestion but are you aware of any out standing recalls on your CC? Ive experianced similiar problems with the new 7 speed dual clutch DSG boxes in the past, Im aware of a software update for the DSG control unit that has rectified this fault previously, whether or not this recall applies to your cc or not im not sure, but a question you should ask your dealer.

[phaeton]

You would hope that the dealer knows about the recall already?????

Thanks Phil ;)

[Phil_vw]

You would think so but have seen silly things missed like this in the past just thought it was worth a mention...

[rusty]

Yes they looked at all the recalls. I even had my own engineer look at it and he said it could take VW months to find the fault and was not confident they would find it. He did not think VW technical had the experience to sort it. He was very critical of his dealings with them in the past and their lack of experience.
I must say VW technical in Australia is the worst I have dealt with in 25 years of motoring.

[rusty]

Finally sorted, got a new V6 last week.

Thanks for all your help.

[phaeton]

Finally sorted, got a new V6 last week.

Thanks for all your help.

Good to hear :clap: